PRIVACY POLICY - Effective Date: May, 2026
IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA
ALEXTA HOMES DOES NOT share customer opt-in information, including phone numbers and consent records, with affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services. All text messaging consent data is kept strictly confidential.
1. Information We Collect
We collect the following types of information:
Personal Information:
- Name, email address, phone number, and physical address
- Payment information when you make a purchase or request a quote
- Opt-in records and timestamps for all communication channels (SMS, email, etc.)
Non-Personal Information:
- IP address, browser type, and device information
- Website usage patterns and analytics
- Cookies and similar technologies
Customer Communications:
- Records of inquiries and customer support requests
- Appointment details and preferences
- Service history and customer feedback
2. How We Use Your Information
We use the collected data to:
- Provide and improve our services
- Process transactions and payments
- Communicate with you regarding inquiries, appointments, and promotions
- Improve website functionality and user experience
- Ensure security and fraud prevention
- Maintain records of communication preferences and consent
3. SMS Messaging & Compliance
Text Messaging Program Terms & Conditions
By opting into our SMS services, you agree to receive text messages related to our services, including appointment reminders, customer support, and important updates.
Opt-In & Consent:
- You will only receive messages if you have explicitly opted in
- We maintain timestamped records of all consent actions
- We comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws
Opt-Out Instructions:
- You may cancel SMS notifications at any time by replying “STOP”
- You will receive a final confirmation message, and no further messages will be sent unless you opt in again
- All opt-out requests are processed immediately
Message Frequency & Content:
- Message frequency varies based on your interaction with our business
- Messages will be directly related to the services requested
- We do not send promotional content without specific consent
Help & Support:
- Reply “HELP” for assistance or contact us at: properties@Alextahomes.com
- Customer support is available during regular business hours
Carrier Information:
- Standard message and data rates may apply
- Carriers are not responsible for delayed or undelivered messages
- Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and regional carriers
SMS Data Protection Statement
No mobile information will be shared with third parties or affiliates for marketing/promotional purposes. Information sharing with subcontractors for operational support services, such as customer service, is permitted. All other cases exclude text messaging opt-in data and consent; this information will not be shared with third parties.
We implement strict data protection measures to safeguard SMS opt-in information and consent records.
4. Information Sharing & Disclosure
We do not sell, rent, or trade personal information. We may share information with:
Service Providers:
- Third-party vendors assisting with operations (payment processing, scheduling, etc.)
- SMS providers and aggregators solely for the delivery of authorized messages
- All providers are contractually obligated to maintain confidentiality and security
Legal Compliance:
- When required by law or legal process
- In response to valid requests from authorities
Business Transfers:
- In the event of mergers, acquisitions, or asset sales
- In such cases, your data will remain protected under this policy
All categories above exclude SMS opt-in and consent data, except providers responsible for delivering text messaging services.
5. Data Security
We implement reasonable security measures to protect your personal information, including:
- Encryption of sensitive data
- Secure access controls
- Regular security assessments and updates
- Employee training on data protection
- Incident notification protocols
- Secure backup and recovery systems
Despite our efforts, no method of transmission or electronic storage is 100% secure.
6. Cookies & Tracking Technologies
We use cookies and similar technologies to:
- Analyze website traffic and user behavior
- Remember user preferences
- Improve functionality and user experience
- Measure service effectiveness
You may manage cookies through your browser settings. Disabling cookies may limit certain website features.
7. Your Rights & Choices
You have the right to:
- Access, update, or delete your personal information
- Unsubscribe from marketing emails
- Opt out of SMS messages by replying “STOP”
- Request information about how your data is processed
- Withdraw consent at any time
- File complaints with relevant authorities
To exercise your rights, please contact us as outlined in Section 10.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices. This policy applies only to information collected through Alexta Homes Website.
9. Changes to This Privacy Policy
We may update this policy periodically. The latest version will always be available on our website with the updated effective date. Significant changes may be communicated via email or website notices.
10. Contact Information
If you have questions regarding this Privacy Policy or how your information is handled, please contact:
ALEXTA HOMES
Phone: +1 (321) 381-7922
Email: properties@Alextahomes.com
Website: Alexta Homes
By using our website and services, you agree to this Privacy Policy.
